Shopping basket

You have no items in your shopping basket.

Grand Total £0.00
Subtotal £0.00

Terms & Conditions

These terms and conditions (Terms) apply to the use of this website (our site). By visiting our site or by placing an order, you confirm that you have read these terms and conditions and agree to adhere to them in their entirety. If you do not agree to these terms and conditions, you must not use our site.

We may update or vary our Terms from time to time, so please check this page for the latest version whenever you visit our site. We can also update and vary the terms and conditions without notice on other pages on our site.

1. About us

We are Silver Deer operating name b:web ltd and operate the website Our trading address is 67 Hyde Park Road, Plymouth, Devon Pl3 4JN and we can be contacted by calling 07932 015580 or emailing

2. Use of our site

2.1. Abuse of service

You agree not to use our site directly or indirectly for any unlawful purpose, or to cause distress or offence to any person. You also agree not to upload, email to us or print any images or other copyrighted material without our express permission.

2.2. Intellectual Property

All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on the Website is owned by Silver Deer Ltd. You do not have permission, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights.

2.3. Website content and service access

We will always try to ensure that our site is available 24 hours a day. However, we will not be liable if for any reason our site is unavailable at any time, or for any period.

2.4. Links

Occasionally, we may provide links to other websites or resources for your convenience. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

3. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Policy.

4. Ordering from us

4.1. Our site will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us.

4.2. Once an order has been placed we will email you to acknowledge that we have received your order. This acknowledgement does not, however, mean that your order has been accepted by us.

4.3. We will only accept your order when we send an email to you at the address you provide in your order form that confirms this (Confirmation Email). At this point, a legally binding contract will be in place between you and us and we will either start work on your order (for bespoke goods) or despatch the goods to you (Contract).

4.4. If we are unable to supply goods, for example because that item is not in stock or is no longer available or because we cannot meet the requested delivery date or because of an error in the price, we will inform you of this by email and will not process your order. If you have already paid for the goods, we will refund you the full amount including any delivery costs charged as soon as possible.

4.5. By placing an order with us you warrant that a) you are a consumer and b) you are at least 18 years old.

5. Payment

5.1. The prices of the products will be as quoted on our site at the time you submit your order.

5.2. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our Delivery Policy.

5.3. Payment must be made by credit card, debit card or by PayPal at the time of placing your order. Payment in full will be taken after you receive your Confirmation Email.

5.4. You confirm that all details provided to us for the purpose of the order and its delivery will be correct and that the chosen method of payment belongs to you and that sufficient funds or credit facilities are available to cover the full cost of the goods ordered. We reserve the right to obtain validation of your credit card, debit card or PayPal details before accepting your order.

6. Product Description

6.1. Each product purchased is sold subject to its product description.

6.2. All reasonable efforts have been made in the preparation of the content of our site, in particular to ensure that prices quoted are accurate at the time of posting the product on our site and that all products are fairly described. However, your order may not be accepted if there are material errors in the description of the goods you have ordered or their prices. All prices and offers are subject to change.

6.3. We have aimed to ensure that our products on our site are displayed accurately, however, due to the personalised nature of some of our products, variations will occur. All measurements are approximate and colour representation and reproduction are dependent upon publishing processes and the setup of the device from which you are viewing our site.

7. Personalised Wedding Stationery

7.1. Our wedding stationery is personalised according to text submitted by you when placing your order.

7.2. A proof will be sent with your Confirmation Email within 48 hours after placing your order for your approval (Proof). You will need to confirm this Proof, by email, before work commences on your order.

7.3. Please note that orders for personalised wedding stationery cannot be cancelled or changed once you have approved the Proof. Additional charges will apply for any additional Proofs that are required as a result of alterations required by you.

7.4. We are not responsible for mistakes generated by you, errors or defects including spelling, typographical or grammar errors, order quantity, or other ordering errors once the Proof has been confirmed by you. To prevent these errors from happening, please review your Proof carefully before approving.

7.5. Wedding stationery which is delivered as described and is in good condition may not be refunded.

7.6. Faulty products will be rectified free of charge. Any problems with your wedding stationery must be reported to us within 7 days of delivery. Please email who will contact you in regards to the fault and how to return the goods.

8. Cancellation

8.1. You have a legal right to cancel the Contract during the ‘cooling off’ period set out in clause 6. During the ‘cooling off’ period if you decide that, for whatever reason, you no longer want products that you have bought you may tell us that you want to cancel the Contract and obtain a refund. This is limited to goods that have not been personalised for you by us.

8.2. Please note that you will not have the right to cancel the Contract under this clause 8 where you have ordered products from our personalised wedding stationery range. Please see clause 7.

8.3. Your right to cancel the Contract starts from the date when the Confirmation Email is sent by us. If you have already received products you have a ‘cooling off’ period of 7 working days when you may cancel the Contract. This 7 day period includes working days only and starts to run the day after you receive the products. Please note that the charges for the sample products, such as the invitations, are only for the delivery costs and as such you do not have the right to return samples to us.

8.4. Please contact us if you want to cancel the Contract. Please email

8.5. As soon as possible after you contact us to cancel the Contract and return the goods to us in the same condition as they were sent to you (unopened and in good condition), and in any event, within 30 calendar days, we will refund the price of the products and any delivery charges paid for by you. If you are cancelling the Contract and returning the products because of a defect or the products were not as described, we will also refund any reasonable costs that you incur in returning the products to us. Any refunds will be made on the debit card or credit card which you used to pay for the products.

8.6. If you have already received the products you must return them to us as soon as possible. You have a legal duty to keep the products in your possession, to take reasonable care of them and not to use them before you return them to us. Unless you are returning the products because of a defect, or the products were not as described, you are responsible for the cost of returning the products to us.

9. Delivery of goods

9.1. The estimated date for delivery of the products will be as set out in our Confirmation Email in accordance with our Delivery Policy. If something happens that is outside of our control, and which affects the estimated date of delivery, we will let you have a revised delivery date.

9.2. Delivery of the products will take place when we deliver them to the address that you gave to us. We use various couriers to deliver our products; if nobody is available to take delivery of the products, please email or call 07932 015580 so as to rearrange delivery. You will be responsible for the products when delivery has taken place and you will own the products when we receive payment in full for it and any respective delivery charges.

10. Liability

10.1. If we fail to comply with these Terms, we are responsible for the loss suffered by you in placing the order. We cannot be liable for all subsequent costs that you may incur and you agree that this is reasonable on the basis of the work that is being carried out and the goods that are to be supplied.

10.2. We only supply products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.3. We do not in any way exclude or limit our liability for:
3.a) death or personal injury caused by our negligence;
3.b) fraud or fraudulent misrepresentation; and
3.c) breach of any of the provisions implied into these Terms under the Sale of Goods Act 1979 (or any other law).

11. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

12. Other important terms

12.1. No other person shall have any rights to enforce any of these Terms.

12.2. We reserve the right to vary these Terms from time to time without notifying you. By continuing to use and access our site you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time to time to verify such variations.

12.3. These Terms, our Delivery Policy and our Privacy Policy contain the entire understanding and agreement between us and you in relation to your use of our site and supersedes and replaces any representation, statement or other communication (whether written or otherwise) made by you or us which is not contained herein.

12.4. Should any part of these Terms for any reason be declared invalid or unenforceable by a court of a competent jurisdiction, it shall be deemed to be deleted without affecting the remaining provisions.

12.5. These Terms are governed and construed in accordance with the laws of England and Wales and you consent to the exclusive jurisdiction of the courts of England.

13. Free Samples Terms

13.1. Maximum 5 samples per order

13.2. Delivery fee applies. 

13.3 Pocketfolds not included in this deal. 

Web Design Plymouth <b:web>

We use cookies to ensure that we give you the best experience on our website. If you continue we'll assume that you are happy to receive all cookies from this website.

Need help? Ask Us X

Ask us for help and advice about our products.

Thank You

Your message has been sent to us and we will get back to you as soon as we can!